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Frequently Asked Questions
Everything you need to know about ordering, sizing, shipping, and returns.
We accept all major credit cards, Apple Pay, Google Pay, and bank transfers across GCC countries.
Orders can be modified or cancelled within 24 hours of placement. Please contact our support team as soon as possible.
Yes. All transactions are encrypted and processed through certified secure payment gateways. We never store your card details.
Yes, digital gift cards are available in multiple denominations and can be redeemed on any order.
Refer to our size guide on each product page. If you're between sizes, we recommend sizing up for a comfortable fit.
Yes, most styles are available in half sizes. Check the individual product listing for available options.
Standard delivery within the UAE takes 2–4 business days. GCC countries typically receive orders within 5–7 business days.
Yes, free shipping is available on orders above AED 300 within the UAE.
We accept returns within 14 days of delivery, provided the item is unworn and in its original packaging.
Contact our team to initiate an exchange. We'll arrange a pickup and dispatch your replacement size within 3 business days.